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business knowledge · items

Does AI make decisions for customers?

Does Base 4’s AI make decisions for customers?

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Does Base 4’s AI make decisions for customers? — No. AI may recommend, summarize, or assist, but people retain judgment and approval authority. Public publication of personal or organizational knowledge remains a deliberate human decision.

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Related information

Human Judgment and Deliberate ApprovalAutomation and AI provide assistance and recommendations; people remain responsible for decisions and publication.Human Judgment and Deliberate Approval is the governing practice behind this answer.

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AI-Assisted Knowledge InteractionGoverned AI interaction helps visitors understand public information and lets authorized tenants use their chosen assistant to develop and manage site knowledge within explicit permissions.AI-Assisted Knowledge Interaction separates assistance and recommendations from governed application and publication.Tenant-Aware Platform DeliveryBase 4 applies tenant, user, product, and publication boundaries so each organization’s content, configuration, permissions, and authorized assistant actions remain within the intended governed context.Tenant-Aware Platform Delivery limits assistant actions to authenticated permissions, products, tenants, and publication boundaries.

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Customer Data StewardshipCustomer information belongs to the customer, and Base 4 acts as its steward rather than its owner.Customer Data Stewardship keeps organizational and personal information within the intended control and visibility context.

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