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Are maintenance and support included?

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business knowledge · items

Are maintenance and support included?

Are maintenance and support included?

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Are maintenance and support included? — Shared underlying platform maintenance, security updates, and access to newly released reusable visual elements are included with a hosted Base 4 site. Ongoing design support, site content maintenance, custom implementation, strategic guidance, and additional training are governed by the client’s subscription scope.

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Related information

Hosting, Maintenance, and SupportManaged hosting, shared platform maintenance, and security updates are included with Base 4 sites; subscription scope governs ongoing design, content, custom implementation, strategy, and additional training.Hosting, Maintenance, and Support provides the fuller explanation of included and subscription-governed services.

Implemented by

Managed Platform HostingManaged hosting is included with Base 4 plans so each site can benefit from the platform’s shared delivery, maintenance, security, and performance foundation.Managed Platform Hosting supplies shared platform maintenance, security updates, deployment, and operational support.

Next steps

Ongoing Support & GrowthSubscription-governed improvements, maintenance, enhancements, and strategic guidance that help a digital presence evolve after launch.Ongoing Support & Growth provides subscription-governed design, content, implementation, strategy, and training.

Supported by

Our ProcessA guided client-delivery lifecycle from understanding the organization through knowledge development, design, implementation, review, launch, training, and ongoing growth.Our Process establishes support expectations at launch and continues into the support-and-grow stage.

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